If you’re an auto glass business owner, you know that it takes a lot of hard work to keep your company running smoothly. You’ve got to manage and train employees, efficiently keep up with repairs and replacements, and make sure that customers are happy with their experience.
But what if there was a way to make all of that easier? What if there was a streamlined way to increase efficiency, customer and employee satisfaction, and improve the overall experience with your business?
We’re here to share the top 5 ways to grow your auto glass business. We will also include several ways GlassBiller can help streamline the process so your customer experience gets 5-star approval.
- Make It Easy for Customers to Find You
Marketing campaigns should be designed to attract new business, build your reputation, and retain existing customers’ trust and repeat business. There are a number of places your business can and should show up online beyond your company website. Before we talk about what auto glass software can do for you, you have to start with getting bodies through the door.
Depending on where and how you want to find business, this can include paid ads online, email newsletters, blog posts, video content, and social media posts and campaigns. It should start with giving your business a home online by claiming your business listing on the various local business directories including Google My Business, Bing Places for Business, YP, Superpages, Yelp for Business Owners, Yellowbook, CitySearch, and the Better Business Bureau.
Generating positive buzz about your business is paramount for growing your reputation. If you receive positive feedback, kindly remind customers to give you a review and link them to your website and social media accounts. Word-of-mouth and recommendations go far in a competitive local space.
- Provide Customer Satisfaction and Retention
Customers want great products and services, and your job is to create a customer experience above their expectations. GlassBiller software can help simplify everything for the customer from scheduling to service to ongoing support.
Our featured email and text templates and texting package makes the user experience seamless, takes your customer service to the next level, and helps you make necessary adjustments to continue delivering top-notch service. Some additional features include:
- A dedicated number for each shop location.
- Custom text templates. No need to type the same message over and over.
- Send links for customers to sign their work orders.
- Send links for customers to pay via credit card.
- Send links to confirm and/or reschedule appointments.
- Monitor employee and customer conversations.
3. Provide Employee Satisfaction and Retention
Through better resource allocation and scheduling you can make it easy for employees to do their jobs efficiently so that they don’t have to worry about managing their schedules or keeping track of paperwork. They can just focus on helping your customers. Use software to empower them with information at their fingertips to keep customers’ relationships going smoothly. Additionally, have access to information and reporting all in one place to track ways to help technicians work smarter, not harder.
- Increase Your All-Around Efficiency
Auto glass software is designed to make life easier for you. You’ll get one unified tool to manage your jobs, accounts receivables, customers’ signatures, and insurance dispatches. GlassBiller software is specifically designed to save you time so that you can focus on what matters most – growing your business.
Receive a snapshot view of your business activity and fundamentals so you can make adjustments to improve your workflow. Access automation that will help you develop and scale your business faster.
- Track Growth Data
Build and customize reports that reflect your whole business from sales, scheduling, payments, customers, accounting, and beyond. Look at any facet of your business to track and manage data and make informed improvements to better serve your customers and strengthen your performance.
Looking for more Information?
GlassBiller is dedicated to bringing you the latest integrations to grow your auto glass business efficiently. Contact us today for more information or to schedule a free demo and take the first steps to streamline your business.