FAQ's

Frequently Asked Questions

FAQ's

Frequently Asked Questions

What is GlassBiller?

GlassBiller is an integrated point of sale software system designed specifically to help auto glass replacement and repair shops manage their businesses.

Can I Login From Anywhere?

Yes! GlassBiller is 100 percent web-based, so all your data is secure in the cloud. You can access your account from any web browser on any device. 

What If I Need More Than One Login? ​

No problem! You can have as many user logins as needed to manage your business. Each user is billed according to its nags access. For large shops, contact us for discounted pricing options.

What If I Have Multiple Shops?

You can create as many shops as you’d like. Multiple shops can be grouped under a single organization, or organized in any way that works best for you. There is no additional fee to creating shop profiles.

Can I Limit What Data My Users Have Access To?

Absolutely! You have complete control over user permissions and settings, which will allow you restrict access to certain data or information within your database as you see fit.

Does GlassBiller Require a Contract?

Never! Once the 30-day trial is over, your subscription is billed automatically on a month to month basis. You’re free to cancel at anytime, with access continuing until the beginning of the next billing cycle.

Can I Integrate My Vendor/Supplier Data?

Yes! We currently integrate with five suppliers: Mygrant, PGW, Pilkington, Import Glass Corp (IGC), and American Glass, allowing you to access pricing information and order parts right from the job screen in GlassBiller.

What Payment Methods Do You Accept?

You can use any major credit card for your recurring subscription charge. Need to change the current payment method on file? No problem, with our secure payment links you’ll be able to update your information at any time.

What Is “Right Part”?

The Right Part feature is a third party integration that allows shops to search for the correct glass part based on a vehicle’s VIN.

While the fee is $1/search, it is a completely optional feature.

Can GlassBiller Import My Customer and Vendor Data From My Old Software?

We are continually improving our importing functionality and will soon have the ability for users to import their data independently.

In the meantime, we’ll gladly import data for you to allow you to continue working without skipping a beat.

How Do I Reach Support?

Here at GlassBiller, we strive to provide the best customer support possible. We have a dedicated support staff that’s available by email and phone, along with an enhanced ticketing system accessible from GlassBiller.

If you need help, reach out and we’ll get you taken care of as quickly as possible.

 

Are There Any Hidden Fees?

None! We intentionally make our pricing as transparent as possible. Apart from your monthly subscription charge, you’ll only ever see two additional charges, Lynx EDI fees and The Right Part fees. Lynx will charge $1/EDI submission of invoices and Right Part will cost $1/search. Both fees are billed on the first of each month for the prior month’s usage.

Interested in Early Payment for Insurance Jobs?

Through our sister company, Lightning Capital, we can get you paid quickly for your insurance work. With multiple funding programs, fast account setup, and no signup fees or service contracts, you’ll have access to instant working capital, allowing you to meet the demands of a growing business.

Any Limitations During The 30-Day Free Trial?

We’re confident that GlassBiller is the best point-of-sale (POS) system on the market for the auto glass replacement industry. So much so, that we allow you to try the service completely free for the first thirty days, with access to all standard features and customizations!

Can I Export My Data From GlassBiller?

Your data is yours! You can export your jobs, customers, or vendor data anytime you’d like, either regularly or periodically. Keep in mind, you will need an active subscription to access your data in GlassBiller.

If you need any assistance in obtaining data from an old account, contact support and we’ll gladly assist in getting that information to you.

What Happens After My Demo?

Our number one goal is to make sure you have the support and training you need to be successful, not only using GlassBiller, but as a business owner too. We offer unlimited one-on-one training sessions with our support specialists. In fact, we recommend periodic, scheduled trainings during your trial and beyond, to ensure that your profile and account are optimized and all your questions are answered. We don’t charge for training, so we encourage you to take full advantage of these free training opportunities.

What is GlassBiller?

GlassBiller is an integrated point of sale software system designed specifically to help auto glass replacement and repair shops manage their businesses.

Can I Login From Anywhere?

Yes! GlassBiller is 100 percent web-based, so all your data is secure in the cloud. You can access your account from any web browser on any device. 

What If I Need More Than One Login? ​

No problem! You can have as many user logins as needed to manage your business. Each user is billed according to its nags access. For large shops, contact us for discounted pricing options.

What If I Have Multiple Shops?

You can create as many shops as you’d like. Multiple shops can be grouped under a single organization, or organized in any way that works best for you. There is no additional fee to creating shop profiles.

Can I Limit What Data My Users Have Access To?

Absolutely! You have complete control over user permissions and settings, which will allow you restrict access to certain data or information within your database as you see fit.

Does GlassBiller Require a Contract?

Never! Once the 30-day trial is over, your subscription is billed automatically on a month to month basis. You’re free to cancel at anytime, with access continuing until the beginning of the next billing cycle.

Can I Integrate My Vendor/Supplier Data?

Yes! We currently integrate with five suppliers: Mygrant, PGW, Pilkington, Import Glass Corp (IGC), and American Glass, allowing you to access pricing information and order parts right from the job screen in GlassBiller.

What Payment Methods Do You Accept?

You can use any major credit card for your recurring subscription charge. Need to change the current payment method on file? No problem, with our secure payment links you’ll be able to update your information at any time.

What Is “Right Part”

The Right Part feature is a third party integration that allows shops to search for the correct glass part based on a vehicle’s VIN. While the fee is $1/search, it is a completely optional feature.

Can GlassBiller Import My Customer and Vendor Data From My Old Software?

We are continually improving our importing functionality and will soon have the ability for users to import their data independently.

In the meantime, we’ll gladly import data for you to allow you to continue working without skipping a beat.

How Do I Reach Support?

Here at GlassBiller, we strive to provide the best customer support possible. We have a dedicated support staff that’s available by email and phone, along with an enhanced ticketing system accessible from GlassBiller.

If you need help, reach out and we’ll get you taken care of as quickly as possible.

 

What Happens After My Demo?

Our number one goal is to make sure you have the support and training you need to be successful, not only using GlassBiller, but as a business owner too. We offer unlimited one-on-one training sessions with our support specialists. In fact, we recommend periodic, scheduled trainings during your trial and beyond, to ensure that your profile and account are optimized and all your questions are answered. We don’t charge for training, so we encourage you to take full advantage of these free training opportunities.