Pricing

John, a customer, visits the shop's website and requests a windshield replacement. He fills out a form, providing his vehicle details and preferred appointment date. The CRM records this information.

The CRM assigns the job to Sarah, a technician with experience in windshield replacements. Sarah receives all job details, including John’s contact information, vehicle model, and the required windshield type, on her mobile app.

John provides his insurance details. The CRM automatically generates the necessary forms, submits them to the insurer, and confirms coverage for the replacement.

Before the appointment, the CRM uses the NAGS windshield catalog to ensure the specific windshield is in stock and reserves it for John’s job. The Auto Glass CRM VIN Decoder also assists with accurate vehicle identification, part matching, and quoting while enhancing insurance claim processing efficiency.

Sarah completes the replacement and updates the job status in the CRM. She also uploads photos of the completed work for records. John is notified that the job is finished.

The CRM generates an invoice for the insured portion and any deductible. John pays his share via an online link sent by the CRM.

A few days later, the CRM sends John a feedback request and a reminder about routine windshield maintenance.